📜 Terms of Service

📜 Terms of Service – PAWSITIVE PET COMPANY LTD (Pets Stuff Online)

Last Updated: 26/04/2025

Welcome to Pets Stuff Online. By using our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before accessing or using our services.

1. General Overview

This website is operated by PAWSITIVE PET COMPANY LTD. Throughout the site, terms like “we,” “us,” and “our” refer to PAWSITIVE PET COMPANY LTD, trading as Pets Stuff Online.

By accessing our site or purchasing from us, you engage in our service and agree to these Terms & Conditions. These terms apply to all users, including but not limited to browsers, vendors, customers, and content contributors.

We reserve the right to update, modify, or replace these terms at any time by posting updates on our website. Continued use of our website constitutes acceptance of these changes.

2. Shopping & Service Terms

  • You must be at least 18 years old or have parental/guardian consent to use this site.

  • Unauthorized or illegal use of our website or products is strictly prohibited.

  • Any attempt to transmit malicious code, viruses, or hacking attempts will result in immediate termination of access.

  • We reserve the right to refuse service to anyone for any reason at any time.

3. Pricing, Orders & Payment

  • Prices are subject to change without notice.

  • We may limit or cancel orders at our discretion, including orders that appear fraudulent or suspicious.

  • All payments are processed securely via Shopify Payments, PayPal, or Shop Pay.

  • It is the customer's responsibility to ensure that billing and shipping details are accurate at the time of purchase.

4. Returns & Refunds Policy

At Pets Stuff Online, we aim for 100% customer satisfaction. If you’re not completely happy with your purchase, we offer a return policy in line with our Returns & Refunds Policy, which can be found here:

🐾 View Returns & Refunds Policy

Returns Guidelines: ✅ Items must be unused and in their original packaging.
❌ Opened pet food, treats, or any perishable goods are non-returnable due to health and safety regulations.
💰 The buyer is responsible for return postage costs. (Full details can be found in our Returns Policy.)

5. Accuracy of Information

While we make every effort to ensure that product descriptions, pricing, and stock availability are accurate, we cannot guarantee absolute correctness at all times.

  • Product images are for illustrative purposes and may not always reflect the exact appearance of the item due to screen variations.

  • We reserve the right to modify content, including pricing and availability, without prior notice.

6. Products & Availability

  • Some products may be exclusive to online sales and offered in limited quantities.

  • We reserve the right to discontinue or limit product availability at any time.

  • All returns are subject to the conditions set out in our Returns & Refunds Policy.

7. Third-Party Links & Services

Our website may contain links to third-party websites or services that are not affiliated with us. We are not responsible for the content, accuracy, or privacy practices of external sites. Use of these links is at your own risk.

8. Prohibited Uses

Using our site for any of the following is strictly prohibited:

❌ Engaging in fraudulent, illegal, or misleading activities.
❌ Violating any copyright, trademark, or intellectual property rights.
❌ Uploading viruses, malicious code, or attempting to hack the site.
❌ Harassing, abusing, or discriminating against other users.
❌ Attempting to scrape, spam, or phish data from our website.

Violation of these terms may result in account termination and potential legal action.

9. Security & Data Protection

We take your privacy seriously. All transactions are securely processed, and personal information is handled in accordance with our Privacy Policy.

For security reasons, we do not store full payment details on our systems.

10. Liability Limitations & Disclaimer

  • We do not guarantee uninterrupted access to our website and may modify or discontinue services without notice.

  • PAWSITIVE PET COMPANY LTD will not be held liable for any losses, including but not limited to lost profits, data loss, or business interruptions.

  • All products and services are provided “as is” without warranties of any kind, either express or implied.

Where local laws do not allow certain liability exclusions, our responsibility will be limited to the maximum extent permitted by law.

11. Changes to Terms & Policies

We reserve the right to update or change these Terms & Conditions at any time. The most current version will always be available on this page. Continued use of the website means acceptance of any updates.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with UK law.

📍 Contact Us

For any questions regarding these Terms of Service, please get in touch:

📧 Email: david@pawpet.pet
📮 Post: Taybank House, Shore Road, Perth, PH2 8BH