📜 Terms & Conditions – Pets Stuff Online

Operated by PAWSITIVE PET COMPANY LTD
Company Number: SC837777

Registered Office:
50-52 Longrow
Campbeltown
Scotland
PA28 6DD

Last Updated: 29 June 2026

Welcome to Pets Stuff Online

These Terms & Conditions govern your use of the Pets Stuff Online website and any purchases made through it.

By accessing our website or placing an order, you agree to be bound by these Terms & Conditions.

1. About Us

Pets Stuff Online is operated by PAWSITIVE PET COMPANY LTD, a company registered in Scotland under company number SC837777.

Throughout these Terms & Conditions, the words "we", "us" and "our" refer to Pets Stuff Online and PAWSITIVE PET COMPANY LTD.

2. Using Our Website

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful purposes.
• Upload viruses, malware or harmful software.
• Attempt to gain unauthorised access to any part of the website.
• Interfere with the operation or security of the website.
• Copy, reproduce or misuse website content without permission.

We reserve the right to suspend or refuse service where misuse is suspected.

3. Orders

When you place an order, you are making an offer to purchase goods from Pets Stuff Online.

Your order is accepted only when we confirm it has been dispatched.

We reserve the right to refuse, cancel or limit orders where:

• Products are unavailable.
• Pricing errors have occurred.
• Fraudulent or suspicious activity is suspected.
• Incorrect customer information has been supplied.

If payment has already been taken for a cancelled order, a full refund will be issued using the original payment method.

4. Pricing & Payment

All prices are displayed in Pounds Sterling (£) and include VAT where applicable.

Payments are processed securely using trusted payment providers including Shopify Payments, PayPal and Shop Pay.

We do not store your full payment card details.

Whilst every effort is made to ensure prices are accurate, genuine pricing errors may occasionally occur. If this happens we will contact you before processing your order.

5. Product Information

We work hard to ensure product descriptions, images and specifications are accurate.

However:

• Manufacturers may occasionally change packaging or product specifications without notice.
• Colours may appear differently depending on your screen.
• Product packaging received may differ slightly from images shown.

Product images are provided for illustration purposes unless otherwise stated.

6. Product Availability

All products are subject to availability.

Occasionally products may become temporarily unavailable or be discontinued by the manufacturer.

If this happens after an order has been placed we will contact you to discuss the available options.

7. Delivery

Delivery times shown on our website are estimates and are not guaranteed.

Delays may occasionally occur due to courier networks, severe weather, industrial action or circumstances beyond our reasonable control.

Full details of our delivery services, shipping charges and delivery terms can be found in our Delivery Policy.

8. Returns & Refunds

If you wish to return an item, please refer to our Returns & Refunds Policy, which explains our procedures for returns, refunds and exchanges.

In summary:

• Items should normally be unused and returned in their original condition.
• Opened pet food, treats, supplements and perishable products cannot normally be returned for hygiene and safety reasons.
• Faulty, damaged or incorrectly supplied goods will be handled in accordance with your statutory rights.

Nothing in these Terms affects your legal rights under UK consumer legislation.

9. Branded Products (Including KONG®)

Pets Stuff Online, operated by PAWSITIVE PET COMPANY LTD, is the retailer and seller of all products offered for sale on this website, including products manufactured by third-party brands such as KONG®.

When purchasing a KONG® product from Pets Stuff Online, your contract of sale is with PAWSITIVE PET COMPANY LTD and not with KONG®.

All payment processing, order acceptance, delivery, customer service, returns, refunds and exchanges relating to purchases made through this website are the sole responsibility of Pets Stuff Online and are handled in accordance with our published policies and applicable UK consumer law.

KONG® is the manufacturer of certain products sold on this website but is not responsible for the sale transaction, order fulfilment, customer service, returns, refunds or exchanges relating to purchases made from Pets Stuff Online.

10. Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the content, security or privacy practices of external websites.

11. Privacy

Your privacy is important to us.

Any personal information collected through our website is handled in accordance with our Privacy Policy.

12. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

To the fullest extent permitted by law, PAWSITIVE PET COMPANY LTD shall not be liable for any indirect or consequential losses arising from the use of this website or products purchased through it.

13. Changes to these Terms

We may update these Terms & Conditions from time to time.

The latest version will always be available on this page.

14. Governing Law

These Terms & Conditions are governed by the laws of Scotland and the United Kingdom.

Any disputes shall be subject to the exclusive jurisdiction of the Scottish courts.

Contact Us

If you have any questions regarding these Terms & Conditions, your order or any product purchased from Pets Stuff Online, please contact our customer service team.

Customer service enquiries are normally answered Monday to Friday during normal business hours.

PAWSITIVE PET COMPANY LTD
Company Number: SC837777
Registered Office:
50-52 Longrow
Campbeltown
Scotland
PA28 6DD

Email: info@petsstuffonline.co.uk
Telephone: 07754 445333