🐾 Frequently Asked Questions

📦 How long does delivery take?
Orders are typically delivered within 3–5 working days from the day your order is dispatched.

🚚 Do you offer free delivery?
Yes — we offer free UK delivery on orders over £40. No codes needed, simply fill your basket and we'll take care of the rest.

🇬🇧 Do you deliver outside the UK?
At the moment, we only deliver within the United Kingdom.

🔄 Can I return an item?
Yes. Unopened and unused items can normally be returned within 14 days of receiving your order.

For hygiene and safety reasons, some products such as opened pet food, treats and perishable items cannot be returned.

Please see our Returns & Refunds Policy for full details.

🐶 Are dog treats suitable for puppies?
Some treats are suitable for puppies while others are intended for adult dogs. Please check the product description and feeding guidance on each product page before purchasing.

🦴 Do your dog chews contain rawhide?
Some products contain rawhide and some do not. We clearly state this within product descriptions where applicable.

💳 Which payment methods do you accept?
We accept secure payments through trusted payment providers including:

✔ Visa
✔ Mastercard
✔ PayPal
✔ Shop Pay
✔ Other payment methods available at checkout

📧 I haven't received my order confirmation email
Please check your junk or spam folder first.

If you still can't find it, simply contact us and we'll be happy to help.

📦 Can I change my order after placing it?
We'll always try our best, but once an order has entered processing or dispatch it may not be possible to make changes.

Please contact us as soon as possible if you need help.

🏢 Who operates Pets Stuff Online?

Pets Stuff Online is a family-run business operated by Pawsitive Pet Company Ltd, built by David and Foncie with a simple idea — make it easier for pet owners to find products they can trust, with friendly service and a personal touch.

Pawsitive Pet Company Ltd
Company Number: SC837777
Registered Office: 50-52 Longrow, Campbeltown, Scotland, PA28 6DD

🐾 Need a hand?
Still can't find what you're looking for? Simply use the contact form below and we'll do our best to help.