🚚 Shipping Information

Operated by PAWSITIVE PET COMPANY LTD
Company Number: SC837777

We’re all about happy pets and happy humans — and that starts with getting your pet's favourites to you quickly and safely.

🎉 Free UK Delivery on Orders Over £40

We offer FREE UK delivery on all orders over £40.

No discount codes or vouchers are required — simply add your items to your basket and we'll take care of the rest.

Orders are typically delivered within 3–5 working days from the date of dispatch.

📦 Orders Under £40

For orders under £40, a flat £5.00 delivery charge applies.

All orders are carefully packed before leaving our premises to help ensure they arrive in excellent condition.

🇬🇧 UK Delivery

We currently deliver throughout the United Kingdom.

Orders are dispatched using Royal Mail and other trusted courier partners where appropriate.

For larger or heavier orders, we may use an alternative courier service to ensure your parcel arrives safely and efficiently.

⏱ Delivery Times

Most orders are delivered within 3–5 working days from dispatch.

Delivery times are estimates and may occasionally be affected by factors outside our control, including:

• Courier delays
• Severe weather conditions
• Industrial action
• Peak seasonal periods

🐾 Returns

We accept returns for both defective and non-defective products.

Eligible items may be returned within 14 days of delivery provided they are:

• Unused
• Unopened
• In their original packaging
• In a resalable condition

Customers are responsible for return postage costs unless an item is faulty, damaged or supplied incorrectly.

Please see our Returns & Refunds Policy for full details.

📞 Contact Us

If you have any questions regarding delivery, shipping or returns, please use the contact form on our website and we'll be happy to help.

PAWSITIVE PET COMPANY LTD
Company Number: SC837777
Registered Office: 50-52 Longrow, Campbeltown, Scotland, PA28 6DD