🔒 Privacy Policy – Pets Stuff Online

Operated by PAWSITIVE PET COMPANY LTD (Company No. SC837777)

Last Updated: 05/06/2026

Who We Are

Pets Stuff Online is operated by:

PAWSITIVE PET COMPANY LTD
Company Number: SC837777
Registered Office:
50-52 Longrow
Campbeltown
Scotland
PA28 6DD

Pets Stuff Online is a family-run UK business supplying pet products and accessories to customers throughout the United Kingdom.

What Information We Collect

When you use our website, place an order or contact us, we may collect:

• Your name

• Billing and delivery addresses

• Email address

• Telephone number

• Order and purchase history

• Marketing preferences (where you have chosen to receive updates)

• Website usage information through cookies and analytics tools

Payment information is processed securely through trusted payment providers such as Shopify Payments, PayPal and Shop Pay.

We do not store your full payment card details.

How We Use Your Information

We use your information to:

• Process and deliver your orders

• Provide customer support

• Contact you regarding your order

• Improve our products, services and website

• Send marketing communications where you have consented

• Meet legal, tax and accounting requirements

• Prevent fraud and maintain website security

We only keep personal information for as long as reasonably necessary to fulfil these purposes and meet our legal obligations.

Sharing Your Information

We do not sell your personal information.

We may share information with trusted third-party service providers where necessary, including:

• Payment processors

• Delivery companies and couriers

• Email marketing providers

• Website hosting and analytics providers

• Fraud prevention and security services

These providers only receive information required to perform their services and are expected to keep your information secure.

Your Rights

Under UK data protection law, including UK GDPR, you have the right to:

• Access the personal information we hold about you

• Correct inaccurate information

• Request deletion of your information where legally permitted

• Restrict or object to certain uses of your information

• Request a copy of your information in a portable format

To exercise any of these rights, please contact us using the contact form on our website.

Marketing Communications

If you choose to receive marketing communications from us, we may occasionally send:

• Special offers

• New product announcements

• Promotions and news

• Updates about our services

You can unsubscribe at any time by clicking the unsubscribe link included in our emails.

Cookies and Analytics

Our website uses cookies to help provide a better shopping experience.

Cookies may be used to:

• Remember items in your basket

• Enable checkout functionality

• Understand how visitors use our website

• Improve website performance

• Measure advertising effectiveness

We may use services such as Google Analytics and Meta (Facebook) Pixel for these purposes.

You can control cookie settings through your browser preferences.

Keeping Your Information Safe

We take data protection seriously and use secure systems and trusted technology providers to help protect your information.

Our website uses secure encryption (SSL) to help safeguard personal information transmitted through the site.

Payments are processed securely through trusted payment providers and we never store full payment card details.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in legal requirements or how we operate our business.

Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us using the contact form on our website.

PAWSITIVE PET COMPANY LTD
Company Number: SC837777
Registered Office: 50-52 Longrow, Campbeltown, Scotland, PA28 6DD

Information Commissioner's Office (ICO)

If you are unhappy with how your information has been handled, you have the right to complain to the Information Commissioner's Office (ICO).

Website: https://ico.org.uk