🔒 Privacy Policy

Privacy Policy for Pets Stuff Online

Operated by PAWSITIVE PET COMPANY LTD. (Company number SC837777)

Last updated: 26/04/2025

At Pets Stuff Online, your privacy matters to us. This policy explains how we collect, use, and protect your personal data when you visit petsstuffonline.co.uk, place an order, or sign up to hear from us.

Who We Are

Pets Stuff Online is operated by:

PAWSITIVE PET COMPANY LTD.
Company number SC837777
Registered office: 272 Bath Street, Glasgow, Scotland, G2 4JR

Shops and Admin Address:

  • Errol Shop: Cabins 19–20, Market Street, Errol Airfield, Perth, PH2 7TB

  • Campbeltown Shop: 50–52 Longrow, Campbeltown, PA28 6DD

  • Admin Address: Taybank House, Shore Road, Perth, PH2 8BH

What Personal Data We Collect

We may collect the following information from you:

  • Your name

  • Billing and delivery addresses

  • Email address

  • Phone number

  • Order details and purchase history

  • Payment details (securely processed via Shopify Payments, PayPal, or Shop Pay)

  • Marketing preferences (if you choose to sign up)

We also use services like Google Analytics and Facebook Pixel to understand how visitors use our site.

How We Use Your Information

We use your personal data to:

  • Process and deliver your orders

  • Communicate with you about your order

  • Send you marketing emails (if you’ve opted in — unsubscribe anytime)

  • Improve our website and customer experience

  • Keep accurate records for tax and accounting purposes

We only keep your data for as long as necessary for these reasons.

Sharing Your Information

We do not sell your data. We may share it with:

  • Payment providers: Shopify Payments, PayPal, Shop Pay

  • Delivery companies: To ensure your order arrives safely

  • Email marketing services: To send newsletters and offers (if you’ve signed up)

  • Analytics providers: Google Analytics and Facebook Pixel

We always ensure that any company we work with keeps your data secure.

Your Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Correct inaccurate details

  • Request deletion of your data (where legally allowed)

  • Restrict or object to how we use your data

  • Request a copy of your data in a portable format

If you’d like to exercise any of these rights, please contact us:

Email: david@pawpet.pet
Post: Taybank House, Shore Road, Perth, PH2 8BH

If you’re unhappy with how we handle your data, you can contact the Information Commissioner’s Office (ICO) at ico.org.uk.

Marketing Communications

If you sign up for our marketing emails, we’ll occasionally send you updates, offers, or product news. You can unsubscribe at any time using the link in the email or by contacting us directly.

Cookies and Tracking

Our website uses cookies to:

  • Remember items in your basket

  • Make checkout work smoothly

  • Help us understand how visitors use our site (using Google Analytics and Facebook Pixel)

You can manage your cookie settings through your browser.

Keeping Your Data Secure

We take data protection seriously. Payments are handled securely, and we never store your full card details. We rely on trusted platforms like Shopify to help keep your information safe.

Contact Us

If you have any questions about this privacy policy or how we use your data, feel free to contact:

Email: david@pawpet.pet
Post: Taybank House, Shore Road, Perth, PH2 8BH